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Suze Ferry: Common reasons why rental insurance claims get rejected

Friday, August 24, 2018


Rental properties need a different insurance policy compared to owner-occupied homes. There are additional risks you’ll want covered and there are certain requirements your insurer will want you to meet too. Contrary to popular belief, insurers don’t want to decline claims! The policy wording/schedule is a contract, between you and your insurer; the contract defines what is and isn’t covered and your understanding of this policy is essential.


Non-Disclosure and incorrect policy

If you take out a standard home and contents insurance cover for your rental property and fail to tell your insurance company that your property is occupied by tenants, your insurance company has a right to reject any claims related to the tenancy.


Lack of policy knowledge

Reviewing your policy documents (schedule and wording) for key benefits, limits and exclusions are essential to making informed claims. If you have specific concerns, don’t wait for an uninsured loss to occur – check with your insurer about the policy coverage.


Weak claim applications and how to avoid them


Insurers need to know the specifics of What happened, When, Where and Why. If you are unable to provide any part/s of this information, you will run the risk of having your claim delayed and, in some cases, declined. Take photos of damage, record dates and times if the loss is changing, keep the damage as minimal as possible. Find out about your insurer’s claim processes and requirements. Initio has lots of information online through the resource page  and How to Make a Claim.


Other helpful tips for savvy property investors

When you take out and renew your rental property insurance:

  • If you are not familiar with the location of your rental property, compile a list of local tradespeople in case you need them in the future.
  • Maintain a good relationship with tenants to allow ease of access to the property to make repairs.
  • Encourage your tenants to keep you posted of maintenance issues.
  • Inspect your rental property every 3 months and keep a photographed and written account of the condition of the property.

At claim time:

  • Be pro-active and keep the loss as small as possible.
  • Have tenancy documents readily available eg: tenancy agreement, tenant references, inspection reports.
Take a look at our latest video presentation on Why do rental insurance claims fall over and how you can avoid that happening to you if you would like to learn more about this subject. 




Suze Ferry






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